Ep. 79: Don’t be fooled. The digital employee experience matters.

Technology is disrupting the workforce experience the same way it has disrupted the customer experience. Humans by nature are reluctant to change, and so are companies – simply because organizations are led by humans (even though sometimes the “human” aspect is taken out of the workplace).

While ultimately the goal of digital transformation is to create an agile organization with finely honed processes that responds promptly to customer wishes and preferences, the road to transformation is much bumpier without buy-in from the employees who are tasked with carrying out the strategy. Success may well depend on how you address the needs of your workforce in your overall plan.

“Employees want great digital experiences that make work, work better for them”, says Pat Wadors, Chief Talent Officer at ServiceNow, a leader in the HR technology disruption. I’m really excited to talk with Pat on how ServiceNow embraces internally the transformation of the HR function and the workforce experience in which they are a major player.

Pat joined ServiceNow in September 2017 when the company had about 5000 employees. ServiceNow is growing at a massive pace, on the path to double its size by the end of 2019. Growth comes with its own challenges and opportunities, which we discuss in this episode. Before ServiceNow, Pat held multiple leadership roles, including at Yahoo and LinkedIn.

Today with Pat we talk about:
– What’s the culture like in a high-growth company.
– Her advice to HR leaders on where to start in their employee experience journey.
– The place of technology in the employee experience.
– What Diversity, Inclusion and Belonging means to ServiceNow.
– How the company leverages employee data, AI to drive employee engagement.
– How to measure the impact of your EX initiatives on the overall business performance.

Note: you can follow Pat on LinkedIn, Twitter, and ServiceNow on LinkedIn, Twitter, Facebook and YouTube.

Support for this podcast is brought to you by Culture Amp… Eliminate the guesswork of company culture with Culture Amp, the world’s largest independent employee feedback platform. Culture Amp goes beyond aggregating survey results to deliver rich insights and data-driven action plans on an easy-to-use interface. With a powerful platform, science-backed surveys, and a focus on our customer’s success, Culture Amp helps you increase employee engagement and build a positive company culture. Start developing a deep understanding of your employee’s experience today by visiting cultureamp.com/ex.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit. 

Thanks for listening.

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