Ep. 14: Your Employees Are Your Greatest Differentiator.

Your people are more important than your products or services for your long-term success.
Every day, they drive out of your parking lot carrying institutional knowledge about how your business operates. If your culture engages them to stay and contribute, your ability to build and sustain a culture that thrives in today’s world of hyper-change increases.

Today’s guest is Sarah Guay, Director of Organizational Effectiveness at American Savings Bank in the beautiful state of Hawaii.
I really wanted to have Sarah on this show to share her story and tell our audience that it is possible in a highly regulated and traditionally conservative industry to develop a real EX strategy.

Today with Sarah you will learn:
– How Sarah led a successful employer branding and EX initiative.
– Which best practices and lessons she brought from past experiences to American Savings Bank, and what have been her main obstacles.
– How challenging talent acquisition is in Hawaii, or in other remote locations, and how companies can respond to these challenges.

This episode is brought to you by Fusion Alliance. Fusion Alliance delivers holistic solutions fusing together data, digital and technology to redefine customer experiences and move your ideas to execution. That’s why businesses across multiple industries have relied on Fusion’s expertise and partnership for over 25 years.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit.

Thanks for listening.

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