Ep. 16: Why Should We Care About The Employee Experience?

Over the past few decades we have designed the humanity out of our organizations. But today we are starting to realize that this way of thinking about work no longer makes sense.

This is Jacob Morgan’s statement in his latest book, “The Employee Experience Advantage”.

The war for talent has never been fiercer, and in an effort to attract and retain top talent, organizations have to shift from creating places where they assume people need to be to creating organizations where people truly want to be.

Today’s guest is Jacob Morgan, a 3-time best-selling author, keynote speaker, and futurist who delivers 40+ keynotes a year to conferences and organizations around the world. He is also a contributing writer at Inc. Magazine. Some of Jacob’s clients include Cisco, Microsoft, Sodexo, MasterCard. He is also the host of the Future Of Work podcast, which I listen to on a regular basis.

Today with Jacob you will learn:
– Why the employee experience has become a critical topic in today’s economy.
– What are the drivers of the EX movement.
– Jacob’s perspective on the gig economy and the future of work.
– How technology will change the work we know today.

This episode is brought to you by Fusion Alliance. Fusion Alliance delivers holistic solutions fusing together data, digital and technology to redefine customer experiences and move your ideas to execution. That’s why businesses across multiple industries have relied on Fusion’s expertise and partnership for over 25 years.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit.

Thanks for listening.

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