Ep. 29: How The HR Function Is Changing.

The function of human resources departments has remained the same for over 100 years. That’s all about to change.

It is believed that the first human resources department was established by The National Cash Register Company in 1901 following a bitter strike. Then referred to as “personnel,” the new department’s role was largely compliance-based, and focused on record keeping, workplace safety, wage management, and employee grievances.

“A hundred years later, a lot of organizations are still running HR that same way; focusing on risk, focusing on compliance, focusing on the transactional side of it, but there’s this whole new era, and things like unions and pensions and transparency of the workplace have changed,” says Jason Averbook, CEO of the Marcus Buckingham Company, a Beverly Hills-based management training and consulting firm.

This week’s guest is Bryan Brenner, speaking with me from Indianapolis. Bryan is the CEO of First Person, a strategic business advisory that helps organizations of all sizes become better businesses by developing starter people strategies.

Today with Bryan we will talk about:
– How the HR function is changing.
– Why employees provide a real competitive advantage to their organizations.
– Why and how companies must address their employees’ needs to keep them engaged.
– How organizations can apply customer experiences principles to the employee side.

Note: you can follow Bryan onLinkedIn, Twitter and First Person on LinkedInTwitterFacebook and Pinterest.

This week’s eX Podcast is sponsored by Structural. Structural unleashes the potential of people and teams by giving organizations real-time, mobile access to employee data. Find, engage, and retain talent with the Structural Employee Success Platform. eX Podcast listeners can visit Structural.com/expodcast to get access to the latest employee experience resources, including the Employee Success Playbook featuring 10 research-backed methods to improve business outcomes.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit.

Thanks for listening.

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