The traditional relationship between employer and employee is being challenged, and some companies have already adopted this new mindset – to become an alliance focused on shared goals and mutual respect. This is not an easy task, it requires an overhaul of systems, process, and structures in order to put people first.
This week I have the pleasure to interview Randy Stocklin, CEO and co-founder of the e-tailer One Click Ventures. Randy and his wife Angie have successfully built a nationally celebrated winning culture where they put people first. Their well-defined values and principles make up the heart of One Click’s culture and guide their behavior every day, ensuring that no matter how large the company grows, they preserve what has always been special to the One Click team.
Today with Randy we will talk about:
– How it’s important to focus on culture from the start, even when you have to juggle with conflicting priorities.
– What are some of the lessons he learned the hard way.
– How he’s implemented metrics and KPIs to measure the impact of EX on the overall business’s performance.
– What type of environment he’s created where employees can thrive.
This episode is brought to you by Fusion Alliance. Fusion Alliance delivers holistic solutions fusing together data, digital and technology to redefine customer experiences and move your ideas to execution. That’s why businesses across multiple industries have relied on Fusion’s expertise and partnership for over 25 years.
If you want to send me feedback, suggestions for future topics or guests, you can reach me at firstname.lastname@example.org or on Twitter @eX_Summit.
Thanks for listening.
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