Ep. 78: How to avoid drama in the workplace.

“Engagement is a choice. Happiness is a choice. What are you choosing today?” Cy Wakeman has challenged the conventional way of thinking in the workplace, in which leaders must inspire people surrounding them. There has been a mounting pressure placed on organizations to design engaging workplace experiences where employees feel inspired and motivated to bring their best. The thing is, no matter how much (or little) effort organizations in crafting such experiences, ultimately employees choose to engage or not. Even in sub-part working environments, employees still have a choice to define their own degree of happiness and engagement.

Sometime in the late 80’s, Cy Wakeman was promoted to her first management position. Little did they know at the time, that single decision would change leadership forever. Initially, Cy just couldn’t fall into line with traditional management practices. She decided that instead of working to perfect the circumstances of her employees, she’d help them learn a reality-based mindset, a mindset that made them bulletproof.

Clients who have benefited from Cy’s work include NASA, National Institutes of Health, CDC, NBC Universal, Viacom, Google, Facebook, Anaplan, Bank of America, Cisco, CHI, Johns Hopkins, Nebraska Medicine, New York Presbyterian, Emory, Pfizer, Ely Lilly, FedEx, Medtronic and Hill-Rom.

Participants in her programs consistently give rave reviews, evaluating the programs as the single most impactful training they have ever experienced. Months and years later, participants are still talking about and applying the information delivered in her presentations.

Today, Cy is a dynamic keynote speaker and thought leader. Her entertaining and thought-provoking ideas are featured in The Huffington Post, Business Insider, The Daily Muse, Entrepreneur Magazine, Forbes.com, Fast Company, The Wall Street Journal, The New York Times, The New York Post and SHRM.com.

This week with Cy we talk about:
– Why “engagement is a choice.”
– Why is employee engagement the true driver of employee performance.
– 10 steps to better leadership that she advocates
*step 1 – don’t negotiate the non-negotiables
*step 2 – in times of change, lead first and manage second
*step 3 – don’t apologize for an aggressive agenda
*step 4 – ditch the drama
*step 5 – how to measure employee value
*step 6 – personal accountability is a mindset
*step 7 – edit your story
*step 8 – get your employees to say “yes”
*step 9 – change is an opportunity
*step 10 – succeed anyway

Note: you can follow Cy on LinkedIn, Twitter, Facebook, Instagram and YouTube.

Support for this podcast is brought to you by Culture Amp… Eliminate the guesswork of company culture with Culture Amp, the world’s largest independent employee feedback platform. Culture Amp goes beyond aggregating survey results to deliver rich insights and data-driven action plans on an easy-to-use interface. With a powerful platform, science-backed surveys, and a focus on our customer’s success, Culture Amp helps you increase employee engagement and build a positive company culture. Start developing a deep understanding of your employee’s experience today by visiting cultureamp.com/ex.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit. 

Thanks for listening.

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