Ep. 92: How to create an extraordinary Employee Experience.

Creating a positive, meaningful and impactful Employee Experience starts with an outside-in perspective, i.e. focusing on how employee perceive their own experience rather than how the organization perceives the experience of their employees.

Adopting an employee-centric approach is easier for companies that already have a customer-centric mindset. These companies understand that continuous testing, iteration, obsession for customer/employee feedback is the foundation for developing a winning EX.

According the Kincentric’s recent report, “with a ‘never done,’ agile approach, companies can ensure successful delivery of the employee experience that unlocks the power of people and teams to accelerate organizational success.”

“High-performing cultures come from highly engaged employees gaining meaningful experiences throughout the employee lifecycle – all the moments of inspiration, leadership, recognition, development and transition”, according to the report. Identifying moments that matter for your employees, designing an EX strategy to address these moments that matter will elevate your Employee Experience.

Ken Oehler is a Senior Partner, Global Culture & Engagement Practice Leader at Kincentric, and co-author of Kincentric’s report “Create an eXtraordinary Employee eXperience – Global Employee eXperience Report 2019”.

Today with Ken we talk about:
– What is his definition of the Employee Experience.
– How to design an EX that aligns with business needs and accelerates performance.
– How to define and measure moments that matter.
– How to deliver an impactful EX.
– How can organizations unlock the power of people through EX.
– How can organizations elevate their EX.

Note: you can follow Ken on LinkedIn, Twitter and Kincentric on LinkedIn, Twitter and Facebook.

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Support for this podcast is brought to you by LifeGuides. Responding to the inevitable and unexpected Life Challenges of your employees is one of the most profound opportunities to express your level of care, empathy, and compassion for the well-being of your people.
The LifeGuides Network™ partners with organizations who recognize this profound opportunity and provides them with a platform to match their employees who are going through a specific Life Challenge with trained Guides who have successfully navigated the same Life Challenge.
LifeGuides is a peer-to-peer network that exists to unlock and share the largest untapped and valuable resource on the planet – Human Wisdom and Experience.
Find out more at www.lifeguides.com.

If you want to send me feedback, suggestions for future topics or guests, you can reach me at svincent@exsummit.com or on Twitter @eX_Summit. 

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