Ep. 103: Leading with intention, making people visible.

My eX Podcast guest this month is the ultimate culture engineer, modern elder and no BS Tom Frank. Tom has…

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Ep. 101: Designing the Employee eXperience in a post COVID-19 world.

The COVID-19 crisis has been an unprecedented disruption in our professional and personal lives all at once, affecting billions of…

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Ep. 97: Be quick to recognize, slow to criticize.

Think about it… 80% of employees’ days are spent working in teams. And yet the teams most people find themselves…

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Ep. 94: Why career pathing matters to your employees.

Employee engagement – despite all the talking, the literature and a growing a billion-dollar industry – continues to be a…

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Ep. 92: How to create an extraordinary Employee Experience.

Creating a positive, meaningful and impactful Employee Experience starts with an outside-in perspective, i.e. focusing on how employee perceive their…

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Ep. 90: Inspiring lifetime loyalty from employees.

“Many companies operate from the point of view that employers deserve the loyalty of their employees simply because the companies…

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Blog: 6 Reasons Why It’s Time To Bring The F-Word Back To The Workplace

In most workplaces the F-word is a big NO-NO. In a politically-correct environment where the slightest diversion from the commonly-approved…

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Ep. 88: Leading change in the intersection of Customer Experience, Employee Experience, and Organizational Development.

The digital transformation of the last decade has forced companies to embrace new mindsets and engage in new business models…

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Ep. 87: How to build a ‘Remote First’ culture to grow your business.

When employees work remotely, it can be hard for them to experience the culture, feel connected to one another, be…

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Ep. 86: Employee & Customer Experience – Connected & Activated.

We live in the experience age where the lines are blurred between our consumer and our employee experiences. We demand…

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